FAQ

Included: Kitchen (clean sink out, counter tops, cabinet faces, stove top) All exterior surfaces in all rooms Floors are mopped and vacuumed Bathroom (complete toilet clean, shower, handles, tub, drain) Bedroom shelving, nightstands, bed frames, tidy up bed) All windowsills Note: All add-ons are not included (available at an additional cost) The extra time included in deep cleanings allows for more detailed work in the above-mentioned. Add- on’s: At additional cost - Additional bathroom - Interior windows - Inside cabinets - Inside oven - Inside fridge - Pet area - Basement - Microwave - Blinds/Curtains

Included: Everything included in a standard cleaning + Baseboards Light Switches & Door handles Detailed dusting Back splashes and faucet fixtures are polished Light organization of all rooms Extra hour included for high detailed areas. Note: All add-ons are not included (available for an additional cost) Add- on’s: At additional cost - Additional bathroom - Interior windows - Inside cabinets - Inside oven - Inside fridge - Pet area - Basement - Microwave - Blinds/Curtains

When booking a Move-out or Move-in clean, you can expect an all-inclusive service. This is our most detailed package and includes 4 of the 10 add-ons services we offer which you can add to any level of service. These extras include Inside the cabinets, fridge, microwave, and all interior windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new tenancy. Add- on’s: At additional cost - Additional bathroom - Interior windows (included) - Inside cabinets (included) - Inside oven - Inside fridge (included) - Pet area - Basement - Microwave (included) - Blinds/Curtains

A deep clean is recommended for all first-time cleaning by Elite Sweep. It allows us extra time cleaning to get all the areas that have been missed during regular cleaning in the past. After the initial deep clean, most customers switch to a biweekly or weekly cleanings.

We do not charge a rescheduling fee as long as it is done before 48 hours of your original appointment.

No, unless it's within the 48-hour window. Within this two-day window if you decide to cancel, the clean will be credited to your account at no penalty.

Yes, upon request. Please understand that cleaners have personal lives and can get sick or request leave. If that occurs, we'll ask to either reschedule or send a different cleaner.

We do not. Our insurance only covers our cleaners inside of your property.

Yes, we are! We're currently bonded and insured through Hiscoxx.

You do not!! However, if it's your first time signing up for an Elite Sweep cleaning service, initial introductions always help develop the personable relationship with your cleaning specialist.

In some instances, "Harsh" chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean. We also, offer a Green Cleaning option at any service level. Is important to keep in mind that green cleaning will cost more than your standard services. Please contact us if you have any questions 862-232-0737.

Yes! it is actually preferred after the initial visit. This way we're not holding you up if there's traffic, if parking is a little harder than usual to find or if your property requires after hour cleaning.

Yes, it is! However, there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your home or property cleaning specialist.

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Cleaners will always find more to do to clean up your home or property with the time you've paid for. If a cleaner does happen to leave early contact our office immediately.

If you are not happy with the service for any reason, please call us immediately for further instructions. A re-scheduled clean will be provided at no additional cost. Re-do clean MUST be made within two (2) business days of the original appointment.

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

Yes, A deposit is required to ensure your day and time is reserved. Final payment is due no later than the end of day of service.

To get the most out of your scheduled cleaning evaluate the current condition of your home or property with honesty. This will determine if your space is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.

No, our rates are calculated by the information you provide to us based on your needs. We provide some of the lowest rates in the industry.

Our office will always be in contact with you throughout the cleaning and if extra time is needed it will be communicated with you immediately for approval.

We sure do! please inquire when contacting us!